Restaurant Training – Waiter & Waitress Training Tips For Customer Service – Hospitality Education

Did you know that approximately 14 percent of your customers will not return to your business because of food quality and 68 percent because of service quality? So, doesn’t it make sense to train your waiters and waitresses to deliver superior service to win your customers back every time?

To gain the competitive edge today, you have to do much more to place your restaurant on the “favorites” list. One way is through personalizing service for each type of customer that comes to your business. For example, selling and service techniques employed for a family with children are different from that which would be delivered to elderly customers. The same holds true for business customers versus vacationers. It is never safe to think that your restaurant service staff will inherently understand these differences. Unless trained, they are most likely to offer one size fits all service.

Teach your waiters and waitresses to be observant and follow the tips below to help assess the needs of your customers:

•Time limitation (leisurely or time restricted)

•Mood (celebratory, romantic, stressed)

•Age group (children, teenagers, baby boomers, seniors, geriatrics)

•Purpose for their visit (social, private/intimate, or business)

•Gender (male, female)

Since approximately 80 percent of communication is conveyed through facial gestures and verbal and non verbal body language, as opposed to the actual words, teach your service team to focus on the following areas:

•Verbal Language (voice tone, rate, inflection, speech, pronunciation, and grammar)

•Body Language (eye contact, facial expressions, gestures and movement)

Look for telltale signs of a customer in a rush such as looking at their watch, looking around or rubber necking, talking quickly, crossing their arms, or tapping their fingers. Also, closely observe your customers’ image (e.g. clothing, accessories, hair, makeup, etc.). This can also provide you with many clues about their dining needs.

Here is an exercise to share with your service team. It lists various types of customers and ways to customize service for each customer category. During a pre-shift meeting or company training session, review this exercise with your restaurant service staff.

Customer Types and Service Suggestions:

1. Celebrating

-Since celebrating customers usually have larger budgets, suggest higher priced items along with party-spirit foods/drinks and a cake to recognize the occasion

-Congratulate the celebrating customer and focus on their main event

-Be social unless serving a couple desiring privacy

2. Elderly

-Since many elderly customers are on a limited income, guide them towards value-oriented foods and recommend light, soft, and less spicy foods

-Be patient and speak slowly, project your voice, and listen carefully

-Refrain from acts which can be construed as condescending or treating them like children

3. Family (with children)

-Offer high chairs and booster seats

-Be prepared to make kid-favorite suggestions and easy to eat finger foods

-Offer something to occupy the child’s attention (game books, crayons, crackers)

-Be patient while the family orders and give the children the opportunity to place their order themselves

-Sincerely compliment the customer about their children

-Ask the child kid-friendly questions

-Place drinks where spills are less likely and remove obstacles (e.g. vases and centerpieces)

-Quickly clean spills and keep the area tidy

-Deliver extra napkins

4. Romantic Couple

-Guide the couple towards a booth or secluded area for privacy when seating them

-Suggest higher priced items along with wines, champagnes, and exotic desserts, since romantic couples and people on first-dates usually have larger budgets

-Deliver highly organized and efficient service

-Minimize your conversation and allow them privacy, without hovering over them

5. Business

-Suggest higher priced items, since many business people have business accounts and set allowances

-Suggest items that are prepared quickly and inform them if their selected order requires a long preparation, if they are on a business lunch

-Deliver highly organized and efficient service and ensure their order is delivered promptly

-Minimize your conversation and allow them privacy without hovering over them

Please Note: When serving alcohol, train your staff to be aware of the signs of intoxication and avoid overselling alcohol. Teach your staff to refuse alcohol sales to any minors.

Other customer types include customers dining alone (the solo customer), disabled customers, teenagers as customers, customers who are in a rush, first-time customers, and customers who dine in large groups/gatherings. Again, each different type of customer has “specific” service needs. Along with recognizing the category customers belong in, the above service suggestions are meant as recommendations and are not set in stone. Always, be sure to fully assess every dining customer by closely observing verbal and body language to determine how to positively interact with them. Mike Owens, General Manager of Brick Oven LLC, located in Topeka, Kansas, says, “Using the above examples in role-play scenarios is a highly effective method to properly train your service teams…it helps them fully understand the importance of tailoring their service versus delivering the same canned service to everyone.”

“Service” is not just about delivering food and drinks to the table-it is giving the customer much more than he/she expects. Implementing a solid training program that focuses on personalizing service will set you apart from your competitors. Exceeding the needs of each customer with customized service takes a little extra time. However, it is worth the effort. When the customer wins, everyone wins and it’s a triple play-more money for you, increased tips for your service staff, and happy customers that become loyal patrons and refer their friends to your business.

The Easy & Fast Way to Learning French – Best Tips on How Learn French Fast

You might want to learn French because you intend to travel to France or a French speaking country for work or holiday. You might want to learn French so as to add value to yourself as a student or get yourself ready for that new career breakthrough. Whatever the reason, the fact is you would like to pick up some French fast. Is there any way for us to learn French in a short time? Of course there are. Although it is never easy to learn a foreign language in a short time, it is still possible if you follow our tips on a fast track to learning French.

The fastest way to learn French is to immerse you in the ambiance of the language. The easiest way to do so is to stay in a French speaking country for a few months and try to interact as much as possible with the locals. By forcing yourself to listen and speak French with the native round the clock, you will be able to pick up French in the shortest possible time.

However, not everybody can afford the luxury or time to spend a few months in another country. The next best option is to expose yourself to the French media. Movies, musical CDs, Radios, printed/online articles, newspapers, magazines, book….etc

Picking up a nice Original Version French DVD (best with English subtitles) or musical CDs (with lyrics) will definitely expand your vocabulary. Being able to listen to how the words are pronounced by the native speakers will help to correct your pronunciation. Listening to French radio is also a great way to improve your French, but it might not be suitable for beginners as you might not be able to understand everything without some form of translation.

Reading is also another great way to learning French. If you are beginners, you can start from reading children’s books before moving on to magazines and newspapers. Develop the habits of writing down new words in a note book that you came across and check them up with a French/English dictionary or you could use the easily available Google translate. In no time you will be able to build up your own list of vocabulary.

The best tips of learning French fast are to speak the language, the more you speak, the more you will improve. Making friends with a native French speaker is a great way to improve your French. If you do not have any friends who are French native speaker, you can always look for a study buddy who is also learning French (You can easily get one from the French languages lessons forum).

In the age of the internet, it is not necessary for you to meet up with someone physically in order to learn French. Skype is a good alternative and even by communication on MSN can have a very positive effect on improving your French.

The traditional way of learning French of course is to enroll you for French language courses. There are some good schools that offer good French language courses for all level but it might not be available anywhere near you. The next alternative is to invest in an online French language courses which does not have any geographical limitation. You will have the benefit of learning French at your own pace depending on your progress.

If you need any recommendation on an online French language Courses, why not drop by French Language Lessons to get a great reviewed feedback on a few different online French Language Courses. You can also get a 6 days Free French Language Lessons with absolutely no obligation.